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FAQ

Once your order has been dispatched from our warehouse you will receive a shipping confirmation with all shipping information.

* Delivery times might be slightly longer during peak season due to more orders being placed, carriers having more parcels to deliver, and other logistic factors such as bad weather. We will of course send you an update about your order should anything be out of the ordinary. You can find the most up-to-date delivery times at the checkout.

You can track your order via our Tracking Portal. There you can find details regarding delivery of your package by entering your email address and order number.

Please keep in mind that it might take 24-48 hours from the moment your parcel is shipped for tracking information to be updated.

If you have already received the shipping confirmation and the package is blocked in transit, do not hesitate to contact us.

We accept returns within 30 days of receiving the package. Please register your return under 'My Orders' in the Return Portal.

Our return process takes up to 14-21 days from when the carrier received your return. During peak seasons, handling time for returns might be slightly higher.

A return fee will be be deducted from the refunded amount. As soon as your return has been handled you will be refunded through the original payment method you chose for your order.

You are welcome to follow your return parcel by using your return tracking number in our Tracking Portal.

The available payment methods are the ones mentioned at checkout at the time of payment.

If you are experiencing technical issues, you can try the following:

Make sure you have chosen the correct country on the start page. On your mobile device, you’ll find the flag at the very bottom of the page.
Clear your cache, close all open tabs and remove all items from your shopping bag and put them back in.
Use Google Chrome as your browser.
Make sure to enter all the details in your address fully and correctly.
Try using a different payment method.

If you have tried all the suggestions above and you still can't place an order, contact us and will help you! If you encounter any errors, please take screenshots and submit them with your request.

Track Your Order

Enter your order number and email address found in your order confirmation.

Tracking

Return Your Order

Enter your order number and email address found in your order confirmation.

Your Cart

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